We are adapting to an ever changing travel environment to better serve you.
During this downtime, we are still here for you. Please contact us through any means. We’d love to know what your concerns are for your next vacation in Costa Rica. We will continue to ensure our properties meet the highest quality and health standards. We are ready to host you when you are.
Since the global situation with the novel Coronavirus (Covid-19) is evolving day by day, we have implemented a new temporary flexible change policy so you can adjust your travel plans without worry during these uncertain times.
What you need to know
Vacation Home Safety
This is what we’re doing to minimize infections and provide you peace of mind during your stay with us:
- We are suspending back-to-back bookings until a cure to Covid-19 is found. All reservations will have a minimum buffer period of 24 to 72 hours from the previous guest’s check-out, so you may have peace of mind.
- We’re cleaning and disinfecting our homes top to bottom at every check-out, according to the recommendations made by the CDC.
- Daily cleaning, whether optional or included, must be performed while every guest is out of the property, to ensure social distancing. Our cleaning staff wears disposable masks and gloves to prevent infection.
- Our maintenance staff avoids visiting during your stay or maintains social distance when performing their routine work, such as pool care.
Flexible Changes at any time prior to arrival
Flexible change policy for new bookings
We want you to book with confidence and we have implemented the following flexible change policy for all new vacation rental reservations booked from April 15, 2020 to May 31, 2020 for stays between April 16, 2020 through December 15, 2020:
- $0 one-time fee waiver for changes at any time prior to your arrival due to a Covid-19 related travel restriction that makes it impossible for you to stay during the booked dates. We are not processing refunds to original form of payment at this time.
- We strongly recommend purchasing travel insurance for all other reasons that may prevent you from traveling.
- If you do not immediately choose a new set of dates, the value of the cancelled booking will be held as credit for as long as you need until you do choose them.
- If the new booking dates have a higher value, a difference in price will apply and you will have to pay it by the due date of the last payment. If the new price is lower the difference is forfeited.
- After your $0 one-time change, our normal change and cancellation policy will apply.
Please contact us to change or cancel your booking. If you initially booked through a third party, please contact your travel agent directly.
Flexible change policy for existing bookings
For vacation stays booked prior to March 11th for travel in May, June or July 2020:
- $0 one-time fee waiver for changes at any time prior to your arrival due to a Covid-19 related travel restriction that makes it impossible for you to stay during the booked dates. We are not processing refunds to original form of payment at this time.
- We strongly recommend purchasing travel insurance for all other reasons that may prevent you from traveling.
- If you do not immediately choose a new set of dates, the value of the cancelled booking will be held as credit for as long as you need until you do choose them.
- If the new booking dates have a higher value, a difference in price will apply and you will have to pay it by the due date of the last payment. If the new price is lower the difference is forfeited.
- After your $0 one-time change, our normal change and cancellation policy will apply.
Please contact us to change or cancel your booking. If you initially booked through a third party, please contact your travel agent directly.
Situation in Costa Rica
Costa Rica’s swift early action to contain the virus and efficient health care system is currently paying off with a reduced number of infections and a very low mortality rate. The country’s 4.9 million inhabitants have, for the most part, respected personal hygiene, physical distancing and stay-at-home recommendations, even though there was never a legally imposed curfew.
After banning the entry of all incoming foreign nationals on March 18th, 2020, the country allowed all healthy visitors to leave freely, and almost all airlines kept operating long enough to repatriate all those who wanted to leave. Right now the ban for the entry of foreign nationals is in place through May 15th 2020.
Some restaurants are operating at 50% capacity, while some others are offering take-out only. Supermarkets are pharmacies were never closed, though they are operating with restricted closing hours (currently 7:00 pm). Grocery, food and medicine delivery is being widely used. There has been no shortage of food or cleaning/desinfecting products.