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Privacy Policy – Rock Property Management S.A. DBA BeachHomeCostaRica.com Last Modified November 8, 2018 At Rock Property Management S.A., we respect the privacy of our users and the importance of the information they entrust to us. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a booking from www.BeachHomeCostaRica.com (the “Site”). When this policy mentions “Rock Property Management S.A.”,“we,” “us,” or “our” it refers to the overarching Rock Property Management S.A., which includes but is not limited to BeachHomeCostaRica.com. PERSONAL INFORMATION WE COLLECT When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or Vacation Rental Homes that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.” We collect Device Information using the following technologies:
This Privacy Policy applies to our services only. We do not exercise control over the sites displayed as links from within our various services. These other sites will have their own privacy policies. In general, when you visit our website, you remain anonymous. When placing a reservation, however, we will ask for personal details such as billing address, credit card information, and other pertinent contact info, such as your phone number or e-mail address. This is necessary in order to secure your booking, as well as help us to provide better service to you. You can have confidence in our secure online system, as well as with Rock Property Management S.A., that we will not provide any of your personal information to other companies or individuals without your permission. When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Booking Information. HOW DO WE USE YOUR PERSONAL INFORMATION? We use the Booking Information that we collect to fulfill a Vacation Rental Reservation placed through the Site (including processing your payment information when arranging for a Vacation Rental Stay and providing you with invoices and/or reservation confirmations). Additionally, we use this Booking Information to:
Here is a summary of the Technology used in our site.
SSL (Secure Sockets Layer) We use SSL (Secure Socket Layer) on our website in order to maintain encrypted communication across the web. Our usage of SSL technology ensures that all data transmitted remains secure.
Data Shield We will protect the quality and integrity of your personally identifiable information. We have implemented appropriate technical and managerial procedures to maintain a high level of security. We will make a sincere effort to respond to your requests to correct personal information inaccuracies in a timely manner.
Guest Reviews We publish reviews from our past guests if agreed to do it in accordance with our policies. These reviews are pulled dynamically from our booking engine system and approved by our Guest Relations Managerial team.
Marketing In order to promote our business and our services, we use advertising campaigns. For this purpose, we have Pixel codes installed. The pixel is an invisible image with a code thread that let us know how visitors interact with our page. This behavioral information is then used automatically by our advertising platforms.
Electronic Communication We use ConstantContact® to send news, promotions and information about the company.
PCI Security The Booking process in this site and the corresponding transaction is performed by Streamline VRS and is PCI compliant.
Analytics We use Google Analytics, MOZ, Hotjar.
Server Telemetry (Third Party Servers Communication) We have affiliates connected to our site through a Vacation Rental Software. SHARING YOUR PERSONAL INFORMATION We will not share your personal information with others except as indicated below:
Behavioral ADVERTISING As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (NAI) educational page. You can opt out of targeted advertising by visiting the following links: You can opt out of Analytics and feedback retrieval tools here: Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal. Lite Speed Cache This site utilizes caching in order to facilitate a faster response time and better user experience. Caching potentially stores a duplicate copy of every web page that is on display on this site. All cache files are temporary and are never accessed by any third party, except as necessary to obtain technical support from the cache plugin vendor. Cache files expire on a schedule set by the site administrator, but may easily be purged by the admin before their natural expiration if necessary. DO NOT TRACK Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. YOUR RIGHTS If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information is corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European Union (EU) resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order/booking through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of the European Union, including to Canada and the United States. We are a United States based corporation DATA RETENTION When you place an order through the Site, we will maintain your Booking Information for our records unless and until you ask us to delete this information. MINORS The content of our site is suitable for all ages. However, in order to make a Reservation in one of our Vacation Homes you must be 21 years and older to process. CHANGES We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. CONTACT US For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at gabriel@BeachHomeCostaRica.com or by mail using the details provided below: Residencial Jaco Sol, Casa 16E, Jaco, Puntarenas 61101 – Phone Number: +506-2643-2266 This policy was changed on November 8, 2018 |
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